Hardware & IT Infrastructure

HARDWARE & IT INFRASTRUCTURE

Our HWEs have 10+ years’ experience supporting multiple customers within the Intelligence Community (IC). DeNOVO possesses cleared Hardware Engineers deployed in five states and two countries. Our team is certified to sustain Dell, Hitachi, SGI, Netapps, and many other types of hardware. Our capabilities include the ability to install and sustain Spectro Logic tape drives.

  • 7x24x365 Tier-4 Break/Fix Support
  • Quick Reaction Capabilities
  • Installation and maintenance services
  • SLA management

Deployment & QRC:   Experience in complex multi-site deployment of large-scale software and hardware systems. Executes from Site Surveys to FQR with two decades of experience with multiple IC customers.

  • Worldwide deployment success
  • Multi-site delivery of new systems both OCONUS & CONUS
  • On-site testing of systems against current baselines
  • Packing of systems for deployment
  • Fly-away/on-site test and install to remote locations

Support Service Center:  We provide Help Desk support to identify and diagnose problems on a 7x24x365 operations schedule.

  • Expertise in ServiceNow Platform for Incident Management
  • 7x24x365 Help Desk support
  • Tier 1 (Help Desk) and Tier 2 (Escalation)
  • Identify and diagnosis problems
  • Communication with management / internal customers
  • Dispatch system and hardware problems and remains involved until resolution
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